

You can also try uninstalling and reinstalling Origin.įirst, double-check you’re signed into the right account. This will refresh your Game Library in the Origin client. If this does not work, log out of Origin and log back in again. If your purchase processed but you still don’t see your gameĬlick on the Origin menu in the Origin client and select Reload Page. Once your payment has processed, your full games will show up in your Game Library. Try logging in to Origin with other email addresses you may have used to see if you can find your game there instead. If your order is not showing, then you may have bought the game on another account.If it’s still processing, you’ll get your game when it’s completed.Click on EA Account and Billing, then Order History.Click on your Avatar in the bottom left corner to bring up the menu options.If your new game isn’t in your Game Library when you log in to the Origin client, your order might still be processing: You’ll only see this tab if you currently have, or at some point had, an Origin Access membership.Ĭheck to see if your payment went through.This will open a new window with your EA Account settings. You can also do this from the Origin client.Click on your Avatar in the bottom corner to bring up the menu options.To see your Origin Access subscription info: Depending on the game, there might be one or more of these tabs where you can see what extra content you have for your game.

Click on the tab for Extra Content, Expansion Packs, or Game Packs.Click on the game you bought the expansion pack or DLC for.Expansion packs, downloadable content (DLC), and Origin Access subscription information can be viewed elsewhere. Only full games show in your Origin Game Library. Did you buy a full game or an expansion pack? EA MAY PROVIDE CERTAIN INCREMENTAL CONTENT AND/OR UPDATES FOR NO ADDITIONAL CHARGE, IF AND WHEN AVAILABLE.Can’t find your games? Try some of these steps to find out if they’re hidden or if your purchase is still processing. EA ONLINE PRIVACY AND COOKIE POLICY AND TERMS OF SERVICE CAN BE FOUND AT EULAS AND ADDITIONAL DISCLOSURES CAN BE FOUND ATEA MAY RETIRE ONLINE FEATURES AFTER 30 DAYS NOTICE POSTED ON INCLUDES SOFTWARE THAT COLLECTS DATA ONLINE TO PROVIDE IN GAME ADVERTISING. YOU MUST BE 13+ TO ACCESS ONLINE FEATURES. SERIAL CODES ARE NON-TRANSFERABLE ONCE USED AND SHALL BE VALID, AT A MINIMUM, SO LONG AS ONLINE FEATURES ARE AVAILABLE. SERIAL CODE REGISTRATION IS LIMITED TO ONE ORIGIN ACCOUNT PER SERIAL CODE. INTERNET CONNECTION, ORIGIN ACCOUNT, ACCEPTANCE OF PRODUCT AND ORIGIN END USER LICENSE AGREEMENTS (EULAS), INSTALLATION OF THE ORIGIN CLIENT SOFTWARE (AND REGISTRATION WITH ENCLOSED SINGLE-USE SERIAL CODE REQUIRED TO PLAY AND ACCESS ONLINE FEATURES AND BONUS CONTENT (IF ANY).
